Terms & Conditions

ALL PRICES STATED ARE IN SINGAPORE DOLLARS $ AND DO NOT INCLUDE GST.
GST IS CHARGED UPON CHECKOUT.
DELIVERY CHARGES ARE NOT INCLUSIVE AND CHARGED SEPARATELY.
JANICE WONG PURE IMAGINATION ENSURES THAT ALL PRICES SHOWN ON THE WEBSITE ARE THE MOST UPDATED. WE RESERVE THE RIGHT TO CHANGE PRICES AND TO ADD, ALTER, OR REMOVE PROMOTIONAL OFFERS FROM TIME TO TIME AND AS NECESSARY.
COSTS OF GOODS HAVE INCREASED OVERALL FROM SHIPPING TO PACKAGING AND MATERIAL GOODS. THIS PRICE INCREASE HAS AFFECTED OUR SUPPLY CHAIN, JANICE WONG PURE IMAGINATION WILL SEEN AN OVERALL PRICE INCREASE ACROSS ALL PRODUCTS FROM DECEMBER 2021 ONWARDS. WE APPRECIATE YOUR CONTINUED SUPPORT TO OUR BUSINESS AND LOOK FORWARD TO MANY MORE YEARS PURE IMAGINATION.

JANICE WONG PURE IMAGINATION ENSURES THAT ALL PRODUCTS AVAILABLE ON OUR WEBSITE ARE AS ACCURATE AND CURRENT AS POSSIBLE.
IMAGES ARE FOR ILLUSTRATION PURPOSES ONLY AND ACTUAL PRODUCTS MAY VARY.
ORDERS FOR NEXT DAY PICK-UP/DELIVERY SHOULD BE PLACED BEFORE 5PM. ORDERS PLACED AFTER 5PM WILL BE SENT OUT THE FOLLOWING DAY.
OUR DELIVERY TIMINGS OCCUR BETWEEN 10AM - 6PM, MONDAY TO SATURDAY. WE DO NOT DELIVER ON SUNDAYS.
ANY REQUEST FOR SPECIFIC DELIVERY TIMING WITHIN A 1-2 HOUR WINDOW WILL INCUR A SURCHARGE OF $15 SO WE CAN ENGAGE A 3RD PARTY DELIVERY SERVICE TO DELIVER YOUR ORDER AT THE STATED TIMING REQUESTED.
WE WILL PROCESS REFUNDS AND/OR PARTIAL REFUNDS IF WE ARE UNABLE TO FULFIL ORDERS OR ARE OUT OF STOCK OF ANY ITEMS.
ANY GOODS DELIVERED WHICH ARE DAMAGED/ WRONG ITEM DELIVERED WILL BE REPLACED 1 FOR 1 AT NO ADDITIONAL CHARGE. REFUNDS FOR DAMAGED GOODS/WRONGLY DELIVERED GOODS WILL BE CONSIDERED ON A CASE BY CASE BASIS. ORIGINAL RECEIPT MUST BE PROVIDED AND THE ORIGINAL PRODUCT RETURNED FOR 1-FOR-1 EXCHANGE.

WE RECOMMEND PRODUCTS TO BE KEPT FOLLOWING THE STORAGE CONDITIONS STATED ON THE WEBSITE AND/OR LABELS THAT ARE PROVIDED ON THE PRODUCT PACKAGING, AND THAT CONSUMPTION AND SHELF LIFE BE OBSERVED ACCORDINGLY.
JANICE WONG PURE IMAGINATION WILL NOT BE HELD LIABLE FOR PRODUCTS STORED UNDER INAPPROPRIATE CONDITIONS AND/OR KEPT BEYOND THE SUGGESTED SHELF LIFE.
PRODUCTS MAY BE SUBJECT TO STOCK AVAILABILITY. WE WILL TAKE THE NECESSARY STEPS TO INFORM CUSTOMERS IF WE ARE NOT ABLE TO FULFIL ANY ORDERS FOR WHATEVER REASON; AND OFFER SUGGESTIONS FOR ALTERNATIVE PRODUCTS.

ALL OUR PRODUCTS MAY CONTAIN TRACES OF NUTS, GLUTEN, EGGS, DAIRY AND OTHER ALLERGENS, EVEN IF THE DESCRIPTION DOES NOT SPECIFY THEM AS AN INGREDIENT AS OUR FACTORY PROCESSES THESE MATERIALS FOR CERTAIN GOODS.
ALL OUR PRODUCTS ARE MADE IN THE SAME ENVIRONMENT AS THE STATED ALLERGENS, SO WE CANNOT GUARANTEE THAT ANY PRODUCT IS FREE FROM TRACES OF THE LISTED ALLERGENS.
JANICE WONG PURE IMAGINATION SHALL NOT BE HELD LIABLE FOR ANY ADVERSE MEDICAL CONDITIONS AND/OR ALLERGIES ARISING FROM CONSUMPTION OF OUR PRODUCTS. ALL ALLERGENS ARE STATED ON THE NUTRITIONAL LABELS AND/OR PRODUCT PACKAGING.
JANICE WONG PURE IMAGINATION IS NOT A CERTIFIED HALAL MANUFACTURER. OUR PRODUCTS ARE NOT HALAL CERTIFIED AS WE HAVE AMONGST OUR PRODUCT RANGE, ITEMS CONTAINING ALCOHOL, CHICKEN AND/OR PORK.