DELIVERY SLOTS ARE FULL FOR 20th and 21st SEPTEMBER!

SHIPPING & RETURNS


DELIVERY INFORMATION:
NORMAL DELIVERY SGD10.70 (INC. GST)
24-48 HOURS FROM DATE OF ORDER, UNLESS WE NOTIFY YOU OF ANY CHANGES.
EXPRESS/SAME DAY DELIVERY 
CHECK OUT OUR PROFILE ON GRAB MART. ORDERS CAN BE PLACED FROM OUR RAFFLES CITY OR PARAGON OUTLETS FOR SAME DAY DELIVERY.
DELIVERY TIMINGS
IF YOU NEED NEXT DAY DELIVERY, ORDERS MUST BE PLACED BEFORE 5PM. ORDERS PLACED AFTER 5PM WILL BE SENT OUT ON THE FOLLOWING DAY. WE RESERVE THE RIGHT TO NOT BE ABLE TO FULFILL NEXT DAY SHIPPING IF PRODUCTION IS UNABLE TO PRODUCE THE GOODS IN TIME.
IMPORTANT NOTES:
  • WE DO ENGAGE THIRD PARTY VENDORS TO PROVIDE DELIVERY SERVICES FOR US FROM TIME TO TIME AND DURING OUR PEAK SEASONS.
  • WE DO NOT DELIVER INTERNATIONALLY.
  • WE ONLY DELIVER WITHIN SINGAPORE (ISLANDWIDE) AT $10 (BEFORE GST) PER LOCATION.
  • OUR DELIVERIES ARE SCHEDULED BETWEEN 10AM TO 5PM DAILY, INCLUDING PUBLIC HOLIDAYS (EXCEPT CHRISTMAS DAY AND THE 1ST DAY OF CHINESE NEW YEAR).
  • WE DO NOT DO ANY DELIVERIES ON SUNDAYS.
  • IF YOU REQUIRE A SPECIFIC TIMING DELIVERY WITHIN A SPECIFIED ONE - TWO HOUR TIME SLOT, WE WILL HAVE A DELIVERY SURCHARGE OF $20(BEFORE GST).
  • FOR ANY UNSUCCESSFUL DELIVERIES AND/OR CHANGES OF ADDRESS, IF A REQUEST TO REATTEMPT TO DELIVER IS NEEDED, A RE-DELIVERY FEE OF $10 (BEFORE GST) PER LOCATION SHALL APPLY AND BE PAYABLE BEFORE THE REATTEMPT IS MADE.
  • ALL DELIVERY ORDERS MUST BE SIGNED OFF BY RECIPIENTS (DIGITALLY ON MOBILE PHONE) OR REPRESENTATIVES OF THE RECIPIENTS UPON RECEIPT OF THE GOODS. A SIGNED DELIVERY ORDER NOTE WILL BE KEPT AS PROOF OF SUCCESSFUL DELIVERY FOR EACH ORDER WHICH CAN BE EMAILED TO THE SENDER. JANICE WONG SINGAPORE SHALL IN NO WAY BE LIABLE FOR ANY DAMAGES THEREAFTER.
  • JANICE WONG SINGAPORE SHALL NOT BE HELD LIABLE FOR FAILURE TO DELIVER ON TIME DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS VEHICLE’S BREAKDOWN, TRAFFIC CONDITIONS AND/ OR ANY OTHER CIRCUMSTANCES THAT EXTEND BEYOND OUR CONTROL. THIS INCLUDES BUT IS NOT LIMITED TO PEAK SEASON BUSY PERIODS: CHINESE NEW YEAR, MID AUTUMN FESTIVAL AND CHRISTMAS.