Delivery & Returns


DELIVERY INFORMATION:
NORMAL DELIVERY SGD15 (INC. GST)
ALL CAKES AND CHOCOLATES MUST BE REFRIGERATED AT ALL TIMES.
FOR EXPRESS OR SAME DAY DELIVERIES, PLEASE CHECK US OUT ON GRABMART. 
DELIVERY TIMINGS
IF YOU NEED NEXT DAY DELIVERY, ORDERS MUST BE PLACED BEFORE 5PM. ORDERS PLACED AFTER 5PM WILL BE SENT OUT ON THE FOLLOWING DAY. WE RESERVE THE RIGHT TO NOT BE ABLE TO FULFIL NEXT DAY SHIPPING IF PRODUCTION IS UNABLE TO PRODUCE THE GOODS IN TIME.
    • OUR DELIVERY TIMINGS OCCUR BETWEEN 10AM - 6PM, MONDAY TO SATURDAY. PLEASE INFORM US BEFOREHAND IF THERE ARE TIMINGS TO AVOID.
    • ANY REQUEST FOR SPECIFIC DELIVERY TIMING WITHIN A 1-2 HOUR WINDOW WILL INCUR A SURCHARGE OF $15 SO WE CAN ENGAGE A 3RD PARTY DELIVERY SERVICE TO DELIVER YOUR ORDER AT THE STATED TIMING REQUESTED. 
    • ORDERS FOR PICK UPS ARE STRICTLY AFTER 11.30AM
    • WE DO NOT DELIVER ON SUNDAYS.
    • OUR DRIVERS ARE NOT OBLIGED TO WAIT FOR CUSTOMERS TO RETURN HOME. DELIVERIES WILL BE MARKED AS FAILED AND A RE-DELIVERY OR SELF PICK UP WILL BE INITIATED ON THE NEXT WORKING DAY. 
    • SHOULD OUR DRIVERS BE INSTRUCTED TO LEAVE THE ITEMS OUTSIDE THE PREMISES AS PER THE CUSTOMERS REQUEST, WE WILL NOT BE HELD LIABLE FOR THE CONDITIONS OF THE ITEMS AFTERWARDS.
IMPORTANT NOTES:
  • WE DO ENGAGE THIRD PARTY VENDORS TO PROVIDE DELIVERY SERVICES FOR US FROM TIME TO TIME AND DURING OUR PEAK SEASONS.
  • CUSTOMERS ARE REQUIRED TO CHECK AND ENSURE THAT ALL BILLING AND ADDRESSES ARE CORRECT. WE ARE NOT LIABLE FOR ANY WRONG DELIVERIES.
  • IF THERE ARE ANY CHANGES TO YOUR ORDER, PLEASE INFORM US 24 HOURS IN ADVANCE.
  • WE DO NOT DELIVER INTERNATIONALLY.
  • WE ONLY DELIVER WITHIN SINGAPORE (ISLANDWIDE) AT $15 (INC GST) PER LOCATION.
  • OUR DELIVERIES ARE SCHEDULED BETWEEN 10AM TO 6PM DAILY, INCLUDING PUBLIC HOLIDAYS (EXCEPT CHRISTMAS DAY AND THE 1ST DAY OF CHINESE NEW YEAR).
  • WE DO NOT DO ANY DELIVERIES ON SUNDAYS.
  • IF YOU REQUIRE A SPECIFIC TIMING DELIVERY WITHIN A SPECIFIED ONE - TWO HOUR TIME SLOT, THERE WILL HAVE AN ADDITIONAL DELIVERY CHARGE OF $15 (INC GST)
  • FOR ANY UNSUCCESSFUL DELIVERIES AND/OR CHANGES OF ADDRESS, IF A REQUEST TO REATTEMPT TO DELIVER IS NEEDED, A RE-DELIVERY FEE OF $15 (INC GST) PER LOCATION SHALL APPLY AND BE PAYABLE BEFORE THE REATTEMPT IS MADE.
  • REDELIVERIES WILL TAKE PLACE THE NEXT WORKING DAY. 
  • ALL DELIVERIES WILL HAVE A PROOF OF DELIVERY NOTIFICATION THAT IS AVAILABLE TO CLIENTS UPON REQUEST. JANICE WONG SINGAPORE SHALL IN NO WAY BE LIABLE FOR ANY DAMAGES THEREAFTER.
  • JANICE WONG SINGAPORE SHALL NOT BE HELD LIABLE FOR FAILURE TO DELIVER ON TIME DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS VEHICLE’S BREAKDOWN, TRAFFIC CONDITIONS AND/ OR ANY OTHER CIRCUMSTANCES THAT EXTEND BEYOND OUR CONTROL. THIS INCLUDES BUT IS NOT LIMITED TO PEAK SEASON BUSY PERIODS: CHINESE NEW YEAR, MID AUTUMN FESTIVAL AND CHRISTMAS.